Opening Remarks
Course Details
Introduction of Attendees & Trainers

Why Strategy is Important in Today’s Business Environment. The Case
for Performance Management. How do You Effectively Integrate Risk
Management into Your Strategy Formulation?
Formulating a Leading Edge Corporate Performance Management(CPM)
Frame work to Survive in Today’s Competitive Climate
The Transformation impact of Technology in Strategy
The role of Innovation and Technology in Strategy
Cultivating Innovation in Your Corporate Culture to Strengthen Your
Competitive Edge
An Organizational Change Strategy - from Critical Success Factors into
Criteria for Performance Excellence
Assessing the Organization’s Performance Management Maturity

• The 3 dimensions of performance management maturity
• Change Management An Organizational Change Strategy - from Critical Success Factors into Criteria for Performance Excellence

Exercise
Assessing the Organization’s Performance Management Maturity

Exploring Performance Measurement Fundamentals to Evolve into High
Performance Organizations
Measuring, Monitoring & Managing Organizational Performance

•  Financial performance Excellence (e.g. budgets, profit,etc.)
•  Non-financial performance Excellence

Writing the Effective Policies & Procedures for the Organisation
Performance Management Models and Best Practices

•  Clarifying the organization’s mission, vision, values

Exercise
Clarifyingthe Organization’s Mission, Vision, Values

Executing Strategy in to an Actionable Plan that Aligns with your
Organization Vision
Developing the Customer Value Proposition

•  What do customers want; how do customers select a vendor or supplier

organization or provider; how will your organization differentiate to
attract your target customers
Exercise
Creating Your Customer Value Proposition

Sharpening Management’s Capabilities in Strategic Insight to Develope a
Pragmatic Strategy Map

The role of innovation and technology in strategy
Identifying and Engaging your Stake holders to Optimize Performance

• Stake holder analysis
• Internal, external, third-parties, customers, etc.

Developing Strategic Elements and Themes
Developing the Strategy Map to Depict the Logic of the Organization’s
Strategy

Exercise
Building a Strategy Map

Communicating and Executing Strategy with the Strategy Map
Creating the Balanced Scorecard(BSC)
Winning Strategies for Engaging & Empowering Employees and Embedding
the BSC
Determining, Prioritizing Strategic Outcomes and Intended Results
Exercise
Defining and documenting intended results, draft measures, and
initiatives

Understanding the Biggest Barriers to Successful Strategy Implementation
at Your Organisation?

• Lack of Change Management Skills
• Lack of Sufficient Resources, Knowledge, Skills
• Lack of Organizational and Leadership Support

Strategic Change Management and the Use of Internal Communication
How Can an Organization Evaluate the Transformation of a Significant
Change
Implementing Effective Change Management
Models of Change Management
Assessing Readiness for Change
Sources of Resistance to Change

• Addressing resistance to change

Exercise
Identifying and addressing resistance to change

Employing an Integrated and Aligned Performance Measurement System
to Measure Your Corporate Performance Success
Achieving the True Value of Performance Measurement
How to Create Meaningful Measures
Comparing and Selecting Appropriate Measures and Use for Monitoring,
Managing and Reporting

• Internal or external
• Leading or lagging

Selecting Reliable Measurement Tools and Models that Suit Your
Organization’s Model
Identifying Effective KPIs(Key Performance Indicators) for the Organization

• Measuring & managing KPIs
• Critical factors in designing types of KPIs

Exercise
Measurement, Development and Prioritization

Gathering Effective Corporate Performance Target Setting to Evaluate
Your Corporate Performance
Dashboards and Scorecards
Demonstration
Dashboard Demonstration

Utilizing Strategy Maps to Prioritize Initiatives to Improve and Accelerate
Corporate Performance
Initiative Identification and Development
Exercise
Developing and applying prioritization criteria

Engaging and Executing the Organization to Deliver High Performance
Cascading the Strategy Map and Scorecard throughout the Organization
to Align Department Resources, Behaviors and Decisions

Creating the Metrics Culture–Using Facts and Data to Improve Business or
Organizational Outcomes
Monitoring your Corporate Performance Consistently to Ensure Plans
Implemented are Achieving Desired Results
Translating Insights Gained from Customer and Customer’s Information
into Management Reports and Dashboards for Review Processes
Change Management Revisited
Performance Management Governance and Continuous Improvement

Strategy Execution, Technology & Change Management: Latest Trends in
Corporate Performance Management- Digital Strategy (mobile, cloud, big
data, analytics)
Executing with Visual Analytics: Understanding, Communicating and Using
Enhanced Data
What are the Best Change Management Techniques Available to Enable
Strategy Execution?
When Strategy Meets Change Management: How to Effectively Lead
Change When Change is Difficult
Exercise
Planning Next Steps: Developing the plan for how you will use the
learning from this course in your own organization