Opening Session
Presentation
Course details
Presentation of attendees
 

Overview of the major principles of the balanced scorecard and performance management in Government and Public sector organizations

Incorporating the drivers of change in Government strategic planning including:

• Why strategy is even more important in today’s economic environment
• The importance of strategic planning for Government excellence
• Developing the strategy for the future to deliver transformational growth
• Shaping the future of the Government through forward-looking strategy
• How to effectively integrate risk management into your strategy formulation?

Why innovation and technology are important in Government and Public sector strategy

• Impact of technology in strategy
• The transformational incorporating innovation in Government and Public sector organizations
• Cultivating innovation in your organization’s culture to strengthen your competitive edge

The balanced scorecard framework for predicting, analyzing, and implementing highly effective action plans that accelerate development
Organizational change in strategy

• From critical success factors into criteria for performance excellence

Reporting and accountability: assessing and benchmarking the organization’s performance management maturity

• The 3 dimensions of performance management maturity
• Diagnosing and prescribing the roadmap to success
• Change management – focusing on the factors that will accelerate performance excellence

Exercise
Assessing the organization’s performance management maturity
 

Establishing the foundation for the organization’s strategy
Understanding performance measurement fundamentals to evolve into high performance organizations
Importance of balanced metrics for measuring, monitoring & managing organizational performance

• Financial performance excellence (e.g. budgets, profit,etc.)
• Non-financial performance excellence

Best international practices in the management of financial resources
Writing the effective policies & procedures for the organization’s performance management models and best practices

• Clarifying the organization’s mission, vision, values
• Understanding your charter or mandate

Exercise
Clarifyingthe organization’s mission, vision, and values

Identifying and defining the key strategic elements
Executing strategy into an action:
Aligning to national, regional or organizational priorities 
Creating the plan that aligns with your organization’s mission and vision 
Identifying and engaging your stakeholders to optimize performance and results

• Stakeholder analysis and management strategies
• Internal, external, third-parties, customers, etc

Developing the customer or stakeholder value proposition: national, regional, or other

• What do customers or constituents want
• How do customers select and evaluate an organization delivery of results
• How will your organization differentiate to attract and satisfy your target customers

Exercise
Creating your customer value proposition

Creating the executable organizational strategy with the strategy map
Developing a pragmatic strategy map

• Clarifying the strategy
• Strategic themes

Sharpening leadership’s capabilities in strategic insight
The role of innovation in government and public sector organizations
Developing strategic elements and strategic themes

• Encompassing healthcare, education, social development, and environment
• Creating a national strategy for innovation

Understanding the difference between public and private sector strategy maps
Exercise
Building a strategy map

Lunch Break & Networking
 

Communicating the strategy and creating the basic elements of the balanced scorecard
Communicating and executing strategy with the strategy map Creating the balanced scorecard(bsc)
Winning strategies for engaging & empowering employees and embedding the bsc
Determining and prioritizing strategic outcomes and intended results
Exercise
Defining and documenting intended results, draft measures, and initiatives
 

Addressing change management to mobilize the organization for strategy execution
What are the best change management techniques available to enable strategy execution?
Promote a culture of innovation and change in Government entities
Understanding the biggest barriers to successful strategy implementation at your organization?

• Lack of change management skills
• Lack of sufficient resources, knowledge, skills
• Lack of organizational and leadership support

Strategic change management and the use of internal communication
How an organization can evaluate the transformation of a significant change
Implementing effective change management
Models of change management

• Assessing readiness for change
• Identifying and addressing sources of resistance to change
• Maintaining and managing the change

Exercise
Identifying and addressing resistance to change
 

Developing the balanced scorecard performance measures
Employing an integrated and aligned performance measurement system to measure your strategy execution and performance success
Achieving the true value of performance measurement
Measurement framework for national key performance measures
Calculating national key performance indicators
Identifying effective KPIs (key performance indicators) for the organization
How to create meaningful measures
Comparing and selecting appropriate measures and use for monitoring, managing and reporting

• Internal or external
• Leading or lagging

Selecting reliable measurement tools and models that suit your organization

• Strategic, operational and reporting measures

Measuring & managing KPIs
Exercise
Measurement Development and selection

Defining the strategic targets and results to be achieved
Gathering and setting effective targets to evaluate your strategic performance
Demonstrating results to stakeholders, constituents, or funding agencies
Exercise
Creating effective strategic targets
Dashboards and Scorecards

• Improve organization operating performance through information

technology
Demonstration (Optional)
Dashboard Demonstration
 

Identifying and prioritizing resources and capabilities required to achieve strategic results
Identify the priorities in future operations that contribute to the development of Government work systems in accordance with the objectives of the National agenda and vision
Executing Government and public sector strategy while predicting the potential challenges and opportunities in developing future plans
Scenarios to forecast the future of all priority sectors in addition to setting plans and policies
Utilizing strategy maps to prioritize initiatives to improve and accelerate performance
Initiative identification and development
Identifying, prioritizing, and incorporating national or Government priorities and programs
Exercise
Developing and applying prioritization criteria
 

Executing the strategy across and throughout the organization
Engaging and executing the organization to deliver high performance
Establishment of a strong organizational and material infrastructure to build the future and invest in national cadres
Creating future and long-term planning capabilities throughout the organization
Cascading the strategy map and scorecard throughout the organization to align Department resources, behaviors and  decisions
Exercise
Cascading the strategy map
 

Managing strategy execution and continuous improvement with the balanced scorecard
Creating the metrics culture: using facts and data to improve organizational decisions and outcomes
Performance management governance and continuous improvement
Monitoring your organizational performance consistently to ensure plans implemented are achieving desired results
Translating insights gained from customer and customer’s information into management reports and dashboards for review processes
 

Conclusion and actions to bring the balanced scorecard into your organization
Strategy execution, technology &change management: latest trends in performance management- digital strategy (Mobile, Cloud, Big data, Analytics)
Next generation smart Government and technology: capitalizing on the global shift to digital platforms for governmental effectiveness
Executing with visual analytics: understanding, communicating and using enhanced data
Exercise
Planning next steps: Developing the plan for how you will use the learning