Corporate Performance Management for Healthcare Executives Training Workshop

May 01-03, 2018, King Abdullah bin Abdulaziz University Hospital / Princess Nourah University, Riyadh, Saudi Arabia

Training Objectives

Help executives effectively manage corporate performance excellence in Healthcare Sector and master the strategic techniques to attain high levels of performance and growth.

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Trainer of this Training

Mitchell Weisberg

Managing Director, Lumen, Inc., USA
Mr. Weisberg was a member of the original team that developed the Balanced Scorecard with Norton and Kaplan.

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Collaboration

ACS conducts this course in collaboration with KING ABDULLAH BIN ABDULAZIZ UNIVERSITY HOSPITAL / PRINCESS NOURAH UNIVERSITY,
Riyadh, Saudi Arabia.


Strategic Planning and Strategy Execution have become critical elements for the successful delivery of healthcare for all sectors of the industry – both public and private. Organizations using these methodologies have consistently delivered higher performance and have outperformed others in their industries. Corporate Performance Management (CPM) is a holistic approach that delivers these capabilities. CPMclarifies and integrates a company’s goals, key performance indicators, and metrics in order to improve an organization’s performance. Attendees to this course on CPM for Healthcare will receive the following benefits. You will:

  • Evaluate all the internal and external factors affecting company development (competition, trends, technology, regulations, demographic change, company location, distribution or corporate assets, company pricing policy, etc.) within the context of strategic planning
  • Be able to define vision, mission, targets, main initiatives, and corporate level performance indicators.
  • Keep performance management focused on the crucial targets composing a company’s strategy at each level of the organization
  • Learn how to define KPIs and balanced scorecards at corporate, business unit, and individual levels in line with strategic targets.
  • Be able to support strategic decision-making and operational management processes by defining actions that are in line with company strategy and determining key performance indicators (KPIs) and balanced scorecards
  • Be able to use data models to mitigate risks and ultimately make stronger, more informed business decisions
  • Learn how to select, design, and implement CPM and business intelligence solutions to support your performance management
     
  • CEOs, CFOs, and COOs
  • VPs, GMs, Directors, Heads, Managers, Advisors of following departments:
    • Strategic Planning & Performance
    • Performance Measurement
    • Quality Management
    • Corporate Planning
    • Change Management
    • Quality Management
    • Organizational Development
  • CEOs’ Office Managers
  • Hospital Administrators
  • Medical Directors
  • All other professionals engaged in Performance Improvements, Innovations and BSC.
     
  • Health Ministries
  • Health Authorities
  • Medical Cities
  • Private Hospitals
  • Medical Centres
  • Pharmaceuticals
     
  • Presentation & Lectures
  • Exercises, Case Studies, Round Table & Demonstration
  • Certificate of Achievement
  • Handouts & course material on USB
  • International buffet Lunch
  • Tea/coffee breaks with sweets & snacks
     

Course Fee $1,850/Participant

Individual
15% discount: Book and pay on or before 12th April, 2018 
USD 1,572/participant

2+1 Exclusive Offer
USD 3,700 for 3 Participants
*All prices are excluding of any tax (If applicable)


Corporate Performance Management for Healthcare Executives - Course Schedule

Day 1 - Tuesday 01 May, 2018
Opening Session

Presentation
Course details
Presentation of attendees

Session One

Framework for healthcare industry to survive in today’s competitive climate Why strategy is important in today’s healthcare environment; The case for performance management; How do you effectively integrate risk management into your strategy formulation?
Cultivating innovation in your corporate culture to strengthen competitive edge in healthcare industry
Assessing the healthcare organization’s performance management maturity

  • The 3 dimensions of performance management maturity

Change management
Case study
Assessing the healthcare organization’s performance management maturity

Morning Break & Networking
Session Two

Exploring healthcare performance measurement fundamentals to evolve into high- performance organizations
Measuring, monitoring and managing healthcare performance

  • Financial performance excellence (e.g. budgets, profit,etc.)
  • Non-financial performance excellence (e.g. healthcare outcomes, readmissions, etc.)

Introduction to performance management models and best practices Clarifying the organization’s Mission, Vision, Values
Exercise
Clarifyingthe organization’s Mission, Vision, and Values

Lunch Break & Networking
Session Three

Executing strategy into an actionbable plan that alignswith your organization vision
Developing the healthcare customer (e.g. patient) value proposition

  • What do patients want; how do patients select a healthcare organization or provider; how will your organization differentiate to attract your target customers

Exercise
Creating your customer/patient value proposition

Evening Break & Networking
Session Four

Sharpening management’s capabilities in strategic insight for healthcare & life sciences to develop a pragmatic strategy map Identifying and engaging the healthcare stakeholders to optimize performance

  • Stakeholder analysis
  • Physicians, administration, nurses, third-parties, patients, etc

Developing strategic elements and themes
Developing the enterprise strategy map to depict the logic of the organization’s strategy
Exercise
Building a healthcare strategy map

Day 2 - Wednesday 02 May, 2018
Session One

Communicating and executing strategy with the strategy map: Creating the healthcare balanced scorecard (BSC )
Winning strategies for engaging employees and embedding the BSC
Determining and prioritizing strategic healthcare outcomes and intended results
Exercise
Defining and documenting intended results, draft measures, initiatives

Morning Break & Networking
Session Two

Digital transformation of healthcare
Trends that are transforming healthcare delivery today

Lunch Break & Networking    
Session Three

Employing an integrated and aligned performance measurement system to measure your corporate performance success
The theory and practice of measurement
Achieving the true value of performance measurement
How to create meaningful measures
Comparing and selecting appropriate measures and use for monitoring, managing and reporting

  • Internal or external
  • Leading or lagging

Selecting reliable measurement tools and models that suit your organization’s model
Identifying effective KPIs (Key Performance Indicators) for the healthcare organization

  • Measuring & managing KPIs
  • Critical factors in designing types of KPIs

Exercise
Measurement development and prioritization

Evening Break & Networking    
Session Four

Gathering useful corporate performance target setting to evaluate your corporate performance
Dashboards and scorecards
Demonstration
Dashboard demonstration

Day 3 - Thursday 03 May, 2018
Session One

Utilizing strategy maps to prioritize initiatives to improve and accelerate healthcare corporate performance
Initiative identification and development
Initiative prioritization and rationalization – How to handle too many initiatives
Exercise
Developing and applying prioritization criteria

MORNING BREAK & NETWORKING    
Session Two

Engaging and executing the organization to deliver high performance
Cascading the strategy map and scorecard throughout the organization to align department resources, behaviors and decisions
Exercise
Department cascade of strategy map
Developing departmental alignment through strategy map cascading
Creating department strategy maps

LUNCH BREAK & NETWORKING    
Session Three

Creating the healthcare metrics culture: Using facts and data to improve healthcare outcomes
Monitoring your healthcare corporate performance consistently to ensure plans implemented are achieving desired results
Translating insights gained from patient and customer’s information into management reports and dashboards for review processes
Change management revisited
Performance management governance and continuous improvement
Case study
Performance management maturity

EVENING BREAK & NETWORKING    
Session Four

Strategy execution, technology & change management: latest trends in healthcare corporate performance management- digital strategy (Mobile, Cloud, Big data, Analytics)
Executing with visual analytics: Understanding, communicating and using enhanced data
What are the best change management techniques available to enable strategy execution?
When strategy meets change management: How to effectively lead change when change is difficult
Exercise
Planning Next Steps: Developing the plan for how you will use the
learning from this course in your own organization

Certificate Distribution & Workshop Closure
 

Course Program
Time Topic
08:00 to 08:30Registration & Introduction
08:30 to 10:00Session One
10:00 to 10:15Morning Break & Networking
10:15 to 12:15Session Two
12:15 to 13:15Lunch Break & Networking
13:15 to 14:45Session Three
14:45 to 15:00Evening Break & Networking
15:00 to 16:30Session Four