Corporate Performance Management for Healthcare Executives

Course Schedule

Day 1 - Sunday 23 August, 2015
Intriduction

Opening Remarks
Course details
Introduction of attendees & trainers

Session One

Formulating a Leading Edge Corporate Performance
Management (CPM) Framework for Healthcare
Industryto Survive in Today’s Competitive Climate
Why strategy is important in today’s healthcare
environment; The case for performance management;
How do you effectively integrate Risk Management into
your Strategy Formulation?
Cultivating Innovation in Your Corporate Culture to
Strengthen Competitive Edge in Healthcare industry
Assessing the healthcare organization’s performance
management maturity
• The 3 dimensions of performance management
maturity
Change Management
Case Study
Assessing the healthcare organization’s performance
management maturity

T E A B R E A K & N E T WORKING
Session Two

Exploring Healthcare Performance Measurement
Fundamentals to Evolve into High- Performance
Organizations
Measuring, monitoring and managing healthcare
performance
• Financial performance Excellence (e.g. budgets,
profit, etc.)
• Non Financial performance Excellence (e.g.
healthcare outcomes, re-admissions, etc.)
Introduction to performance management models and
best practices
Clarifying the organization’s Mission, Vision, Values
Exercise
• Clarifying the organization’s Mission, Vision, Values

ZUHR PRAY E R A N D LUNC HBREAK
Session Three

Executing Strategy into an Actionable Plan that Aligns
with your Organization Vision
Developing the healthcare customer (e.g. patient) value
proposition
• What do patients want; how do patients select
a healthcare organization or provider; how will
your organization differentiate to attract your
target customers
Exercise
Creating your customer/patient value proposition

T E A B R E A K & N E T WORKING
Session Four

Sharpening Management’s Capabilities in Strategic
Insight for Healthcare & Life Sciences to Develop a
Pragmatic Strategy Map
Identifying and engaging the healthcare stakeholders to
optimize performance
• Stakeholder analysis
• Physicians, Administration, Nurses, Third-parties,
patients, etc
Developing Strategic Elements and Themes
Developing the enterprise Strategy Map to depict the
logic of the organization’s strategy
Exercise
• Building a healthcare Strategy Map

Session Four

Gathering Useful Corporate Performance Target Setting
to Evaluate Your Corporate Performance
Dashboards and scorecards
Demonstration
• Dashboard demonstration

Day 2 - Monday 24 August, 2015
Session One

Communicating and executing strategy with the
Strategy Map: Creating the healthcare balanced
scorecard (BSC )
Winning Strategies for Engaging Employees and
Embedding the BSC
Determining and prioritizing strategic healthcare
outcomes and intended results
Exercise
• Defining and documenting intended results, draft
measures, and initiatives

T E A B R E A K & N E T WORKING
Session Two

(EXPERT PRESENTER SESSION BY MS. LAILA AL-JASSMI)

Encouraging the power of Public Private Partnership to
attain utmost Healthcare Delivery(Quality, Efficiency,
Cost, Integration, technology, etc.)
Types of PPP Models using in Health Industry (Middle
East examples)

Summarizing Opportunities & Key Challenges
Encountered in Public Private Partnership
Round Table/Open Interactive Discussion
Roundtable–Strategy Execution in the Public & Private
Sector

ZUHR PRAY E R A N D LUNC HBREAK
Session Three

Employing an Integrated and Aligned Performance
Measurement System to Measure Your Corporate
Performance Success
The theory and practice of measurement 

Achieving the True Value of PerformanceMeasurement
How to create meaningful measures
Comparing and selecting appropriate measures and use
for monitoring, managing and reporting
• Internal or external
• Leading or lagging
Selecting Reliable Measurement Tools and Models that
Suit Your Organization’s Model
Identifying effective KPIs (Key Performance Indicators)
for the healthcare organization
• Measuring & Managing KPIs
• Critical Factors in designing types of KPIs
Exercise
• Measurement development and prioritization

T E A B R E A K & N E T WORKING
Day 3 - Tuesday 25 August, 2015
Session One

Utilizing Strategy Maps to Priorities Initiatives to improve
and accelerate HealthcareCorporate Performance
Initiative identification and development
Exercise
• Developing and applying prioritization criteria

T E A B R E A K & N E T WORKING
Session Two

Engaging and executing the organization to deliver high
performance
Cascading the strategy map and scorecard throughout
the organization to align department resources,
behaviors, and decisions
Case Study
• Healthcare measures that determine and drive
improved outcomes

ZUHR PRAY E R A N D LUNC HBREAK
Session Three

Creating the Healthcare Metrics culture – using facts
and data to improve healthcare outcomes
Monitoring your Healthcare Corporate Performance
Consistently to Ensure Plans Implemented are Achieving

Desired Results
Translating Insights Gained from Patient and Customer’s
Information into Management Reports and Dashboards
for Review Processes
Change Management Revisited
Performance Management Governance and continuous
improvement
Case Study
Performance Management Maturity

T E A B R E A K & N E T WORKING
Session Four

Strategy Execution, Technology & Change Management:
Latest Trends in Healthcare Corporate Performance
Management - digital strategy (mobile, cloud, big data,
analytics)
Executing with Visual Analytics: Understanding,
Communicating and Using Enhanced Data
What are the best change management techniques
available to enable strategy execution?
When Strategy Meets Change Management: How to
effectively lead change when change is difficult
Exercise
Planning Next Steps: Developing the plan for how
you will use the learning from this course in your own
organization
Closing Remarks and Certificate Distribution

Course Program
Time Topic
Day 1
08:00 to 08:30Registration & Introduction
Day 1-3
08:30 to 10:00Session One
10:00 to 11:00T E A B R E A K & N E T WORKING
10:15 to 11:45Session Two
11:45 to 12:45ZUHR PRAY E R A N D LUNC HBREAK
12:45 to 14:15Session Three
14:15 to 14:30T E A B R E A K & N E T WORKING
14:30 to 16:00Session Four
14:30 to 16:00Session Five